Frequently Asked Question
Frequently Asked Questions
What is your shipping Policy?
FOR LIMITED EDITION PRINTS: We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1 to 7 business days. You will receive a tracking number, as soon as your order has been shipped.
FOR ORIGINALS: All shipping is free for the Continental US. Alaska, Hawaii, and all other countries will need to contact us directly at info@KenarovART.com to arrange shipping fees. All non-US clients will be responsible for paying all applicable taxes and duty upon receipt of their artwork.
SHIPMENT OF ARTWORK ARRIVED DAMAGED: If your artwork arrives and is damaged during the transportation, please contact us immediately to let us know. If you received a damaged package, please photograph it before you open it. You may then open it and see if the artwork has been damaged. If the artwork is damaged, please make another photograph and send the photos to info@KenarovART.com.
What is your Policy on Returns/Exchanges/Refunds?
Two weeks money back guarantee if you are not totally satisfied with your purchase. Please contact us if you are returning a package. The artwork must be returned in the original packaging, undamaged. Return shipping cost is at customer’s expense. It should be undamaged and in the original packaging. Customer must ensure the returned artwork for the full value of the purchase amount. Refund will be issued once we received the artwork back.
How can I keep up with your New Work?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter here. You can also follow us on our social media pages as we are constantly posting about new work on Facebook and Instagram!
Can I Commission a piece of ART from you?
Yes, we would love to work with you to create a custom artwork for your space. To start the project usually requires 50% down payment of the final price. Please contact us to discuss any ideas you have. We have many happy customers who have commissioned pieces for their collection.
Do you work with Interior Designers or ART Consultants?
Yes, we have worked on custom projects over the years with hospitals, corporate clients, and private colletcors. Call us or email to talk about your next project.